Shipping Information

We take great care in packaging and shipping our artwork to ensure it arrives safely.

Domestic Shipping (New Zealand):
Orders are processed within 3-5 business days. Shipping times vary based on location, but most deliveries arrive within 7-10 business days.

International Shipping:
We ship selected items internationally. Delivery times depend on the destination, but typically range from 2-4 weeks.

Packaging:
Prints and smaller artworks are carefully packaged in protective materials, while larger pieces may require custom crating for secure transport.

Tracking:
All orders include tracking information, which will be provided once your item has shipped.

Local Pickup:
If you are in the Far North, we offer a free local pickup option from the gallery by appointment.

Returns & Exchanges

Due to the nature of our artwork, we handle returns on a case-by-case basis.

Damaged Items:
If your order arrives damaged, please contact us within 48 hours with photos of the damage, and we will arrange a replacement or refund where applicable.

Custom Orders & Commissions:
Custom and commissioned pieces are final sale and cannot be returned.

Change of Mind:
We do not accept returns for change of mind, so please choose carefully when purchasing.

Exchanges:
Exchanges may be possible for eligible items. Please reach out to discuss options.

For any questions about shipping or returns, feel free to contact us.